Frequently Asked Questions
Everything you need to know about our artisan candles and home fragrances.
What makes St Eval candles unique?
Our candles are uniquely crafted using traditional methods and sustainably sourced materials, ensuring a long, clean burn with high-quality fragrances inspired by nature.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days. Once your order has been dispatched, you will receive a tracking number via email to monitor its progress.
Do you offer international shipping?
Yes, we ship our home fragrance products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please contact our customer service team to initiate a return request.
Are your candles vegan-friendly and sustainable?
Yes, we are committed to sustainability. Our wax blends are vegan-friendly, our packaging is recyclable, and our production facility utilizes renewable energy.
How can I prevent my candle from tunneling?
To ensure an even burn, always allow the wax to melt to the very edge of the container during the first burn. This creates a 'melt memory' for future use.